Privacy policy

📜 PRIVACY POLICY – MONIX

Last updated: October 23, 2025

1. Introduction

MONIX ("we," "our," or "us") operates this website and online store to provide customers with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to sell our products and provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services.

By accessing or using our Services, you agree to this Privacy Policy.

2. Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with us:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment Information

  • Payment method details (processed securely through Shopify or payment providers)

  • Transaction details

  • Order history

Account Information

  • Username

  • Password

  • Preferences and settings

Device & Technical Information

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Cookies and tracking data

Usage Information

  • Pages visited

  • Time spent on site

  • Cart activity

  • Purchase behavior

3. How We Collect Information

We collect personal information:

  • Directly from you (when placing an order or contacting us)

  • Automatically through cookies and tracking technologies

  • From Shopify and service providers

  • From advertising and analytics partners (such as TikTok and Google)

4. How We Use Your Information

We use personal information to:

  • Process orders and payments

  • Deliver products

  • Provide customer support

  • Improve our website and services

  • Personalize your shopping experience

  • Send marketing communications (if you opt in)

  • Detect fraud and protect security

  • Comply with legal obligations

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Improve website performance

  • Analyze traffic

  • Support marketing campaigns

  • Measure advertising performance

You can control cookies through your browser settings.

We may use:

  • Shopify analytics

  • Google Analytics

  • TikTok Pixel

  • Meta (Facebook) Pixel

These services may collect device and browsing data in accordance with their own privacy policies.

We do not sell personal information.

6. TikTok Pixel & Advertising Technologies

We use TikTok Pixel and other advertising tools to measure campaign performance and improve our advertising efforts.

These tools may collect information such as:

  • Pages visited

  • Products viewed

  • Add-to-cart activity

  • Purchase events

This data helps us optimize ads and improve user experience.

No sensitive personal information is shared. Data is processed in accordance with applicable laws and platform policies.

7. Sharing of Personal Information

We may share personal information with:

  • Shopify (hosting and payment processing)

  • Shipping carriers

  • Payment processors

  • Marketing and analytics providers

  • Legal authorities when required

We do not sell your personal information.

Service providers only process data as necessary to operate our business.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Generally, order and transaction data may be retained for up to 5 years for legal and tax purposes.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction

  • Request deletion

  • Request data portability

  • Opt out of marketing communications

  • Opt out of targeted advertising

To exercise your rights, contact us at:

📧 support@getmonix.com

We will respond in accordance with applicable laws.

We do not discriminate against users who exercise privacy rights.

10. International Data Transfers

Your information may be processed outside your country of residence.

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for international transfers.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will delete it.

12. Security

We implement appropriate technical and organizational measures to protect your information.

However, no system is completely secure.

We recommend that you protect your login credentials and avoid sharing sensitive information via unsecured channels.

13. Changes to This Policy

We may update this Privacy Policy periodically.

The updated version will always be posted on this page with a revised "Last updated" date.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: support@getmonix.com
Store Name: MONIX