Refund policy
📜 Return & Refund Policy – MONIX
Last updated: October 23, 2025
1. Our Return Policy
At MONIX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
2. Return Period
You may request a return within 30 days from the date you receive your order.
Requests submitted after this period will not be accepted.
3. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
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The product must be unused, unworn, and in original condition
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All original packaging, tags, and accessories must be included
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The product must not show signs of damage, misuse, or wear
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A valid proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
4. How to Request a Return
To initiate a return, please contact us at:
📧 Email: support@getmonix.com
Provide the following information:
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Full name
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Order number
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Reason for return
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Photos (if applicable)
Our support team will provide you with return instructions and the return address.
Returns sent without prior approval may not be accepted.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping fees are non-refundable
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We are not responsible for lost or damaged return shipments
We recommend using a trackable shipping service.
6. Refund Policy
Once we receive and inspect your returned item, we will notify you via email.
If approved:
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Your refund will be processed to your original payment method
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Processing time: 5–10 business days
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Bank processing times may vary
Refunds may be partially reduced if the product shows signs of use or damage.
7. Non-Returnable Items
The following items are not eligible for return:
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Used or worn products
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Items damaged by misuse
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Products without original packaging
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Items returned after 30 days
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Promotional or clearance items (if marked as final sale)
8. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
Include photos or videos of the issue so we can resolve it promptly.
We will arrange a replacement or full refund where applicable.
9. Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, please return the original product and place a new order.
10. Cancellations
Orders may be canceled within 12 hours of placement, provided they have not been shipped.
Once shipped, cancellations are not possible.
11. Contact Information
For return and refund inquiries, contact:
Store Name: MONIX